Privacy Policy

Effective Date: January 1, 2024

Grassova (“we”, “our”, “us”) operates the website www.grassova.com. We are committed to protecting your personal information and complying with applicable Canadian privacy laws, including PIPEDA.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

  1. Who We Are

Website: https://www.grassova.com
Business Name: Grassova
Location: Canada
Contact Email: [insert your business email]

  1. Information We Collect

a) Personal Information

When you place an order, request a quote, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely through third-party providers)

b) Account Information

If you create an account, we store the information provided in your user profile. You may edit or delete your personal information at any time (except your username).

c) Technical & Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on pages

  • Referral source

  • Interaction behavior

  1. WooCommerce & Payment Processing

Grassova uses WooCommerce to process orders.

Payment information is not stored directly on our servers. Payments are processed securely through third-party payment gateways (such as Stripe, PayPal, or other providers you configure).

These providers process payment data in accordance with their own privacy policies and security standards (PCI-DSS compliant).

We only receive confirmation of payment and limited transaction details necessary to fulfill your order.

  1. Comments

If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized hash of your email address may be sent to the Gravatar service. After comment approval, your profile image may be visible publicly.

  1. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images posted on the site.

  1. Cookies

We use cookies to:

  • Enable website functionality

  • Store login session information

  • Remember cart contents

  • Analyze website traffic

  • Improve marketing performance

If you leave a comment, you may opt-in to saving your name and email in cookies for convenience.

Login cookies last two days (or two weeks if “Remember Me” is selected). Screen preference cookies may last up to one year.

You may disable cookies via your browser settings.

  1. Meta Pixel & Tracking Technologies

Grassova uses Meta (Facebook) Pixel and similar tracking technologies for marketing and advertising purposes.

Meta Pixel allows us to:

  • Measure advertising effectiveness

  • Deliver targeted ads

  • Track user behavior across our website

  • Optimize campaigns

This technology may collect data such as:

  • Pages visited

  • Products viewed

  • Add-to-cart actions

  • Purchases

  • IP address

  • Browser information

This data may be shared with Meta Platforms Inc. in accordance with Meta’s privacy policies.

You can control personalized advertising settings through your Facebook account or browser settings.

  1. Embedded Content

Articles or pages may include embedded content (videos, maps, images). Embedded content behaves as if you visited the third-party website directly. These websites may collect data and use cookies independently.

  1. How We Use Your Information

We use collected data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve website functionality

  • Analyze marketing performance

  • Send promotional communications (only if you opt in)

We do not sell or rent your personal information.

  1. Data Sharing

We may share limited data with trusted third parties including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email marketing platforms

  • Analytics and advertising platforms

All third parties are required to maintain appropriate security measures.

  1. Data Retention

We retain personal information as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Accounting requirements

  • Fraud prevention

Order records may be retained for tax and accounting purposes as required by Canadian law.

  1. Your Rights

Under Canadian privacy law, you may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of personal data (where legally permitted)

  • Withdrawal of marketing consent

To exercise these rights, contact:
[insert your business email]

  1. Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.